Money Back Guarantee Policy

At LORQUINTIS, we are committed to ensuring your satisfaction with every purchase. We understand that sometimes a product may not meet your expectations. In such cases, we offer a comprehensive Money Back Guarantee to make sure you have a hassle-free shopping experience.

Eligibility for Returns

• Products must be returned within 30 days of the delivery date.
• Items must be unused, in the original packaging, and in the state you received them.
• Products that have been personalized or customized are not eligible for returns, unless they are defective or have manufacturing errors.

Initiating a Return

To initiate a return, please contact our customer support team at [email protected]. Please provide your order number and a brief description of the reason for the return. Our team will guide you through the return process and provide you with a return authorization number.

Processing Your Refund

• Once your return is received and inspected, we will send you an email notification regarding the approval or rejection of your refund.
• If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 5-7 business days.
• Please note that shipping costs are non-refundable, and you will be responsible for paying for your own shipping costs for returning your item.

Exchanges

If you wish to exchange an item, please follow the return process and indicate that you would like an exchange. Once the returned item is received and inspected, we will process the exchange and ship the new item to you.

Contact Us

If you have any questions about our Money Back Guarantee Policy, please do not hesitate to contact us at [email protected] or call us at 1-800-555-0199. Our customer service team is here to assist you.

Thank you for choosing LORQUINTIS. We appreciate your business and are dedicated to providing you with the highest quality products and services.